Privacy Policy
Last updated: July 5, 2026
This page is maintained by ContraPro Visa Consultancy ("we", "us", "our") to explain what personal information we collect when you use our website and client portal, how we use it, and the choices you have. It is not a legal certification and does not replace advice from a qualified attorney.
1. Information we collect
- Contact details you submit (name, email, phone, address, country of residence).
- Application data required to prepare your visa case (passport details, employment, education, family, travel history, supporting documents).
- Payment metadata (invoice, amount, method, transaction IDs and payment screenshots you upload). We do not store full card numbers; card payments are processed by our payment provider.
- Account and authentication data used to sign you into the client portal.
- Basic technical logs (IP address, browser, timestamps) used for security and troubleshooting.
2. How we use your information
- To assess eligibility, prepare and submit visa applications on your behalf.
- To communicate with you about your case, appointments, and outstanding items.
- To process payments and issue invoices and receipts.
- To comply with legal, regulatory, and record-keeping obligations.
- To secure and improve our website and client portal.
3. Sharing
We share information only where necessary: with the relevant embassy, consulate, visa application centre, or government authority handling your case; with service providers who host our platform, send transactional email, or process payments; and where required by law. We do not sell your personal information.
4. Retention
We retain case files and payment records for as long as needed to provide our services and to meet legal or accounting requirements. When retention is no longer required, records are deleted or anonymised.
5. Security
Access to your data is restricted to authorised staff and protected by authentication, role-based access, and encrypted transport (HTTPS). No online service can be guaranteed 100% secure — please notify us immediately if you suspect any unauthorised access to your account.
6. Your rights
Depending on where you live you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.
7. Cookies
We use a small number of strictly necessary cookies to keep you signed in and to remember your preferences. We do not use advertising cookies.
8. Children
Our services are intended for adults. Minor applicants are represented through a parent or legal guardian who provides the required information.
9. Changes
We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision.
10. Contact
Questions about this policy or your data? Email contracprovisa@gmail.com or WhatsApp +8801834617355.
See also our Terms & Conditions.